We want you to shop with confidence. If you’re not happy with your purchase for any reason, you can request a refund within 7 days of receiving your order. Our return process is simple and designed to give you full peace of mind. Many customers asks us if they are allowed to open parcel or not, they cannot open parcel because of our courier company restrictions that is why we offer this 7 days money back guarantee.

How the Return Process Works

• Fill out the Return Form: Click the return form link we provide and submit your details within
  7 days of receiving your order.
  
  
  
• Notify us: After submitting the form, please send us a message (via WhatsApp or store chat) to let us know that your form has been submitted. Our team will review your request and reply with confirmation and step-by-step return instructions.
  
  
• Ship the product back: Once your return is approved, you will ship the product back to us using any courier of your choice.
  Return shipping cost is paid by the customer.
  We will provide you with our complete return address in the approval message.
  
  
• We inspect and process the return: When the returned parcel arrives at our warehouse, our team carefully inspects the item to ensure it meets the return conditions. After verification, we begin processing your refund.
  
  
• Get your refund: Refunds are issued within 2–4 working days after we receive and process your returned product.
  Your refund will be sent through your selected payment method during the request.

Shipping Policy

At 2ndskin, we are committed to delivering your order quickly and safely.

Shipping Time

We offer delivery across all cities in Pakistan. Orders are typically delivered within 3–5 business days after confirmation.

Delivery times may vary slightly depending on your location or during high-demand periods.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all orders across Pakistan. You can pay for your order in cash when it arrives at your doorstep.

Order Processing

All orders are processed within 24 hours after they are placed. Once your order is shipped, it will be handed over to our trusted delivery partner.

Order Confirmation

After placing your order, our team may contact you to confirm your order details before shipping.

Delays

While we aim to deliver within the estimated timeframe, unexpected
delays due to weather, logistics, or public holidays may occur.